Cancellations

As a small business we are unable to accommodate frequent cancellations or last minute rescheduling. Please be courteous of our time and give as much notice as possible if you need to change your appointment. We understand things sometimes things come up, we are human and will always be understanding in the event of an emergency. Please be aware that if no or little notice is given repeatedly, to be fair to our other clients who would like to be scheduled, we may have to make the decision to no longer provide services.

Matting

Matted pets may incur an extra fee according to the severity of the tangles and the added time and skill required to carefully remove them. Any dog that has a matted coat will be taken as short as necessary to remove the matts as safely as possible. Brushing out tight tangles is painful for the dog and the process causes damage to the hair, which leads to new matts forming even more quickly. If they are matted but you desire a long coat, it is in your dog’s best interest to start over with a short haircut and increase the frequency of grooming appointments and/or spend more time maintaining the coat between appointments. Removing a matted coat is much more dangerous than grooming a tangle free coat. Even though we only use the safest tools and techniques and will do everything in our power to safely remove the matts without injury, due to factors beyond our control it cant always be helped. We can not be held responsible for irritation, scrapes and small nicks caused by severe matting. For more info, please see our blog entries on the causes of matting and helpful tips to prevent matting.

Parasites

We take your pet’s health seriously and pride ourselves on maintaining a clean environment for each pet we groom. Fleas and other parasites can cause serious illness and discomfort and are highly contagious. Because of the high risk of cross contamination between pets, we do not offer flea dips or take pets with fleas. Pets with fleas or other parasites need to have them addressed by a vet before they can be groomed. If you know your pet has fleas please let us know so we may cancel and reschedule once they are irradicated. If fleas or ticks are found during the service there will be an additional fee on top of the grooming price.